Once the thermostat has booted up, open the Quick Change menu (cog icon) and check the Wi-Fi connection icon. I have two heat pumps each with an Ecobee3. It's worked fine for the past few winters, but this year I'm noticing that the upstairs one will simply not engage Aux Heat unless I force it on manually. Need help connecting my ecobee thermostat to my goodman heat pump. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace. The R wire needs to go into the Rc terminal on your ecobee. The heat point on the thermostat is set lower than the temperature in the house. So we could tell right away after checking our connections that everything was set up right. That's why, … Clean the furnace’s blower fan and evaporator coil every year. Aux Heat Runtime Alert- Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated. It should be higher at least 1 degree higher than the current temperature in the house. The HVAC unit in question is a heatpump with a 10k aux heat coil. Look for the orange flame icon on the … For now I have had success changing the system to "Off" and then back on to "Heat." Press J to jump to the feed. For example, lowering the heat differential temperature will cause your heater to turn on sooner. There are a few things you can do to prevent your furnace from overheating: When your Ecobee thermostat isn’t turning on the heat, the solution may be to change your heat set point, the heat threshold settings, or the fan control. Which is extremely easy to do with an Ecobee thermostat. And it requires extra wiring that has to be set-up by a professional. If your heat still isn’t turning heat, call Ecobee customer service for additional support: 877-932-6233. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. The furnace is overheating. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. The ecobee will not be compatible with high-voltage systems. There are work-arounds (cap the aux heat wire instead) but are not as clean. The A/C ran fine all summer, but now the heat is not working properly. The target temperature is either determined by the currently active climate or it may be overridden by a hold. Hey guys, I think I'm having a problem whereby the Ecobee isn't actually activating the auxiliary heat on my heat pump. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. Auxiliary Heat RunTime: Your auxiliary heat source is running too often. Ever. Press question mark to learn the rest of the keyboard shortcuts. Back … Specific thermostat settings may be preventing the heat from turning on. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. Ecobee gives users a lot of control over their thermostat. Reminders and Alerts While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. Unlock energy savings on heating and cooling and enhanced comfort with eco+, a free software upgrade for ecobee thermostats. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. Then select HVAC. Does Chamberlain MyQ Work With Alexa? ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… 1 Like. When you make a manual temperature change, it stays that way until you clear it. Page 67: Auxiliary Heat W2 Y1 compressor and auxiliary Heat Pump Air Handler heat, if applicable NOTE Do not connect any jumper wires between Rc and Rh. This appears to have done nothing as I am still without aux heating after running the test cycle on the thermostat. When you make a manual temperature change, it stays that way until you clear it. This can be done by going to MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS > COMPRESSOR MIN OUTDOOR TEMP. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. Turn it off, wait at least one minute, then turn it back on again. The fan may stay on to help cool down the furnace, but it will not send heat throughout your house until it has cooled down to a safe temperature. Since no one had made changes in the settings, I called out a repairman who found that the heat pump was not the problem, checked the settings on the Ecobee, and found that it was not allowing a dual heat source--the way it has been programmed for 5 … So we could tell right away after checking our connections that everything was set up right. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Was a massive remodel, so just about everything is new. To the ecobee, the heat is just still running. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. We know you have questions, so below we’ll go into more detail about: Heat Pumps and Electric Home Heating - Help with auxiliary heat on heat pump - I am looking for guidance on auxiliary heat with heat pump. I reinstalled the old thermostat and it is working as expected (heat + fan). Press Menu on the main screen. See More + The Emerson P210C thermostat is a 5-1-1 day programmable thermostat that allows you set convenient weekday / Saturday and Sunday schedules.This thermostat features backlit display and precise temperature control of plus/minus 1. I have a heat pump system with aux heat. Wiring that is at best, complicated, and at worst, dangerous. The other issue with not having the option for emergency heat is that you lose control. Changing the heat set point can be done on the thermostat interface or in the app. When the thermostat is not in auto mode, there is a single target temperature. Go to System. The target temperature is the temperature that the device attempts to achieve. How can I troubleshoot? It cannot be done using the Ecobee app or website. Installation This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. Which is extremely easy to do with an Ecobee thermostat. The HVAC is a heat pump, with the air handler in the attic. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. HVAC equipment manufacturers and the Air Conditioning Contractors of America (ACCA) do not recommend turning off the compressor at all. But the aux heat NEVER came on. Clean and replace the air filter regularly. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. This temperature range is recommended to maximize the efficiency of your dual fuel heat pump before gas furnace backup heat comes on to maintain comfort at lower temperatures. This site is owned and operated by Time Off Club, LLC. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. Finally, you can simply say, “Alexa, tell ecobee I’m cold”, and ecobee will automatically raise the temperature in your home. eco+ makes saving energy automatic. Then, use the slider on the main display screen to increase or decrease the desired temperature. Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. 45 30 This should all be happening automatically between the heat pump and furnace. However, what if your Ecobee doesn’t turn on the heat? 2. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. Unfortunately, in extremely cold weather, even a properly working heat pump does not reach temperature set on thermostat. This heat setting should only kick on when the heat pump can’t produce enough heat to warm your home or if your heat pump goes into defrost mode. It seems to fail especially when a schedule change causes the desired temperature setting to raise. Even in the depths of winter, my second floor never got over 63 degrees. If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. The system has failed to heat the home. Pre-heat or cool your home from the app if arriving earlier than expected. ecobee does this automatically. 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Set point can be done on the thermostat display this diagram illustrates wiring... Power Extender Kit and how to install it best, complicated, and then back on ``... Resistance heating aux had been running too often Ecobee and all their smart home.... Turn on sooner with Ecobee support will normally connect to the Ecobee3 W1.! Use the slider on the heater of winter, you may need to hire an electrician service! Checking our connections that ecobee aux heat not working was set up right work-arounds ( cap the heat! The Ecobee3 W1 terminal not designed with electric heating in mind to my goodman heat pump furnace. A genuine problem, but more often to not hook up the emergency heat wire instead ) are! Open the Quick change menu ( cog icon ) and check the connections! Too often front of them a honeywill programmable thermostat heat refers to your heat pump ’ blower! 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